![]() You’ll need to select the payment type that was used when the purchase was made.Otherwise, you can have them available to authorize for you or you can take down the support ID so that you can come back to chat when they’re available. As previously stated, only account owners can request refunds, so click “Yes, I am” if that is applicable. You will be asked if you are the owner of the account.The chatbot will tell you that if you’re eligible for a refund, you’ll need to speak with an agent to complete the process.If you respond yes, you will be taken through that process specifically. As of December 2020, this includes a question asking if your request is about Cyberpunk 2077.The chatbot will ask you some questions to help determine your eligibility for a refund. Once you have signed in, select “ Refund Request” which will initiate the support request with the chatbot.Sign in to your PlayStation account at my.If you made a PlayStation purchase at another retailer, you should check that retailer’s refund policy and procedures. More Helpful PlayStation Store Refund Links: PlayStation Store Twitter (Open 8:00AM-7:00PM PT).For damaged vouchers, please provide proof of purchase and the date when it was purchased. Voucher Code Recovery: If your voucher code was printed on a receipt, please call the store to get in touch with them. PlayStation Support will only consider discussing the charges with the account holder. Unauthorized Payments: If you think that your account has been compromised, or if you have been the victim of fraud, then contact your card provider and report the incident. PlayStation Refunds: If you have purchased something on PlayStation Store but decided to cancel it, then you can ask for a refund. For example, for purchases made on PlayStation Direct, gift cards, vouchers for PlayStation Now or PlayStation Plus, as well as purchases from other retailers, or voucher codes for specific games. The PlayStation Store does not issue refunds for purchases made outside of the PlayStation Store. In these situations, refunds will be issued to your PSN wallet. Certain payment methods, such as vouchers, will not allow for this. Generally, refunds will be issued to the same payment method that they were originally purchased with. Once you begin downloading the content, it generally becomes ineligible for a refund unless it’s faulty. You have 14 days to request a refund on your PlayStation Store purchases, and you must not have started downloading any part of the content.
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